Returns & refunds

Returns & Refunds Policy

Thanks for shopping at Sur-Ron Australia and A e-Bikes Pty Ltd.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have ​14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Credit notes are given at our discretion.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Refunds are not applicable for sale items or change of mind purchases.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable.

Deposits

Deposits on Sur-Ron Motorbikes are non refundable. By paying a deposit, you agree to enter into a legally binding agreement with A e-Bikes.
You cannot cancel the contract or get a refund if the problem was outside the control of the provider or if you:

  • change your mind

  • insist on having the service provided, against the provider’s advice

  • failed to clearly explain your needs to the provider

A e-Bikes can use its discretion to refund deposits provided 1 (one) months notice is given.

If you have any questions about our Returns and Refunds Policy, please contact us at sales@aebikes.com.au